Frequently Asked Questions
Everything you need to know about our handcrafted home essentials.
What is the typical lead time for furniture delivery?
Most of our handcrafted pieces are made to order. Standard lead times typically range from 10 to 14 weeks, while 'Ready to Ship' items usually arrive within 2 to 4 weeks depending on your location.
Do you offer fabric swatches before I make a purchase?
Yes, we offer complimentary swatches for all of our signature fabrics, including our linens and recycled cottons, to help you choose the perfect texture and color for your space.
What is your return policy for large furniture items?
We offer a 30-day return window for most items. Please note that a 10% restocking fee applies to large furniture returns, and items must be in their original condition.
How do I care for my slipcovered furniture?
Most of our slipcovers are machine washable on a cold, gentle cycle. We recommend air drying to prevent shrinkage and maintain the integrity of the natural fibers.
What kind of warranty do you provide?
We stand by our craftsmanship with a limited lifetime warranty on all furniture frames and a one-year warranty on cushion cores and fabric integrity against manufacturing defects.
Do you offer White Glove Delivery?
Yes, White Glove Delivery is available for most zip codes. This service includes bringing the item into your room of choice, full assembly, and removal of all packaging materials.